Jackson Harpers Web Log

Everyone has been asking me if I have my stuff yet. The answer is NO. After talking to the driver the other day, calling back and displaying my dissatisfaction, I was told I need to talk to the dispatcher and he would call me back. Okay....time marches on, and of course the dispatcher does not call me back. So I call, the dispatcher answers right away, and explains to me where the truck is, there seems to be a lot of confusion, he thinks I am calling to schedule local delivery. Keeps asking me if I am ready to pickup. He makes a comment about my cellphone having bad reception, I mention that I would call on my land line but its in the back of his truck in the middle of Nebraska. To that he replies "Oh so you are not ready to pickup". I'm not sure if that was some sort of threat or just misunderstanding. So he finally figures out how unhappy I am with the service, and tells me that because of the delay he will be offering a discount. He tells me that he can't give me details on the discount because he is "Just the dispatcher" and that the claims department will be calling me about my discount. I ask him his name and he says Rami (remember this for later kids).

So a day goes by and no call. My back is really starting to kill me from sleeping, working, and generally living on an inflatable mattress for the last 24 days. I go through the whole call, leave message, get no reply, call back loop a few times until finally I get a receptionist. I explain my problem, she tells me that the owner will be in within an hour and that he will call me when he gets in. I ask her for her name, and the owners name, since I am now keeping detailed notes of everything that happens. She tells me the owners name is Rami. WHAAAA? So I guess he lied to me earlier. No real surprise there. So of course Rami never calls me back, I call a few times, get no answer, put my phone on anonymous, and get a receptionist who tells me to call back tomorrow.

I believe I have found out why my truck is so delayed. Between August 1st and August 10th their license to operate was revoked because they failed to have insurance :-s.

I also just called the driver, he answered (I recognized his voice), then said wrong number and hung up. Hmpf.

Anyways, tomorrow should be the big day. According to what I was told on monday. This time there will be no cleaning, no water bottles, no extra money for a tip.

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